Guarantee | CS Dyson Store

In the unlikely case you have any issues with your refurbished vacuum cleaner, you have peace of mind with our no quibble 12 month guarantee.

How Long is my Guarantee?

12 month guarantee from date of purchase. (Extended warranty is available please ask us for more info)

What is Covered by the Guarantee?

The repair or replacement of your vacuum cleaner if it is found to be defective due to faulty materials, workmanship or function within the guarantee period. Please note that the decision to repair or replace your machine is at the sole discretion of CS Dyson store.

Who is the Guarantee With?

The guarantee is with us 'CS Dyson Store' and you the customer and NOT with Dyson direct.

What is Not Covered by the appliance Guarantee? We do not guarantee the repair or replacement of a product incurred as a result of:

Normal wear and tear
Accidental damage, faults caused by negligent use or care, misuse, vandalism, neglect, careless operation, water ingress, or handling of the machine which is not commensurate with normal usage.
Blocked filters: Filters are a user-serviceable part. Dysons cut out when the filters are blocked (That's a design safety feature). Most people hoping to claim under the guarantee never bother to check their filters. Dysons have washable sponge filters that you MUST check before contacting us. Your Dyson doesn't like plaster dust. If your Dyson is cutting out and you have vacuumed up after having had building work done, don't call us, just wash your filter first. If you send us a machine back with only a blocked filter wrong, there will be a service charge to replace it.
The guarantee is null and void on machines that have sucked up water or other liquid.
Belts and hoses are consumable items and seldom covered under warranty. But models differ so ask us.
Commercial usage. Dyson vacuums are domestic machines. They are not designed for commercial use.

Terms and Conditions of the CS Dyson store Guarantee:

The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).
You must provide proof of guarantee and/or purchase before any work is carried out on your machine. Without this proof, any work carried out may be subject to a charge for the service. Please keep your guarantee document or receipt. If a mail-order/internet customer, date of the transaction will be enough. We can trace it from that.
All work will be carried out by CS Dyson store unless expressly agreed otherwise.
The repair or replacement of your machine under guarantee will not extend the period of guarantee.

Information for Internet Customers:

If you purchased your vacuum cleaner by mail-order/internet from us, and are not local to our office, this is how the guarantee affects you: Our guarantee for mail-order/internet customers is a "return to base" guarantee. This means YOU are responsible for the cost of returning your machine to us, and us sending it back again (typically £10 each way). Exception is made for any faults that develop within seven days of receipt on machines supplied to the UK mainland. In that case, we will pay carriage both ways (that does not include the UK Highlands & Islands or overseas clients).

Mail-order/internet clients who wish to make a guarantee claim MUST speak to us on the telephone first. It is essential we understand the nature of the problem before we authorise the return of a machine. In most cases, a problem can be solved over the telephone. In most cases, the problem is a blocked filter or a brushbar that is not turning -- these are easily rectified by the user and do not warrant the return of the machine. Over 90% of our would-be "warranty claims" are for blocked filters, snapped belts or jammed or non-rotating brushbars.
If you are returning a machine to us by courier or Royal Mail, we suggest removing the wand and the cyclone unit to reduce shipping weight (and cost).
If you are practically inclined, and the problem is easily repairable, we may just send you a part that you are able to fit yourself. This saves us both money in shipping costs. Speak to one of our engineers on the telephone if you feel able to repair the problem yourself.